The Government CX Summit Abu Dhabi is a leading international forum where government leaders, technologists, and customer-experience (CX) experts converge to reimagine public services for the digital age. The 3rd edition of the summit is scheduled for 9 December 2025 at The Ritz-Carlton Abu Dhabi, Grand Canal.
At its core, the summit champions the idea of digital & citizen-centered governance — a modern approach built on seamless, AI-driven experiences, transparency, convenience and personalization.
I t gathers 400+ top-level stakeholders from the public sector: government ministries and agencies, CX strategists, IT-innovators, digital transformation leaders — all united by one shared goal: redefining how citizens interact with their government
The agenda showcases how AI, automation, chatbots, data analytics, and smart government platforms can transform public services: from e-services and mobile apps to omnichannel citizen engagement, predictive analytics–powered personalized services, and streamlined digital identity and document management.
With interactive sessions, innovation panels, and CX-solution demos — the Summit offers a window into the future where public services are not bureaucratic burdens, but seamless, citizen-first experiences: fast, intuitive, and human-centered.
