ServiceNow and Microsoft have announced an expanded partnership aimed at integrating their powerful Gen AI capabilities to enhance the enterprise experience. With over half of US consumers already utilizing Gen AI tools, including AI-powered chatbots and image generators, the era of Gen AI in the enterprise is now a reality. These AI models, capable of generating human-like text, code, images, and more, have evolved from novelty to necessity, driving productivity and fostering creativity in modern enterprises.
Generative AI tools are revolutionizing the way people work, from powering virtual assistants to enhancing customer experience to enabling intelligent search and summarization. ServiceNow and Microsoft's extended partnership underscores the significance of integrating AI capabilities seamlessly into the enterprise workflow to unlock new levels of productivity and innovation.
Unveiled at ServiceNow's annual event, Knowledge 2024, the partnership between ServiceNow and Microsoft focuses on integrating their Gen AI assistants – Now Assist and Copilot, respectively. The centerpiece of this collaboration is the intuitive interaction between the two AI assistants, allowing them to hand off tasks based on employees' specific needs.
For example, an employee can initiate document drafting with Microsoft Copilot and seamlessly incorporate enterprise knowledge using Now Assist. Alternatively, Now Assist can leverage Copilot's document creation capabilities for tasks like building presentations.
CJ Desai, President and Chief Operating Officer at ServiceNow, emphasizes the transformative potential of combining Now Assist and Microsoft Copilot to reshape how work happens. The integration aims to enable a smarter way of working, where AI assistants collaborate to unlock productivity and efficiency.
Future capabilities will include empowering employees to engage Copilot for Microsoft 365 from ServiceNow prompts, facilitating seamless document creation and enhancing AI-driven digital business.
Rajesh Jha, EVP of Experiences and Devices at Microsoft, underscores the commitment to helping customers thrive in the new age of AI. The collaboration with ServiceNow aims to elevate employee and IT productivity, reduce context switching, and streamline everyday work tasks, ultimately maximizing the value of technology investments for customers.
