AI in Customer Service: Enhancing Efficiency Without Cutting Jobs
Alorica, a customer-service giant based in Irvine, California, has introduced an AI-powered translation tool that allows its representatives to communicate with customers in 200 languages and 75 dialects. This innovation enables, for instance, a Spanish-speaking representative to assist a Cantonese-speaking customer in Hong Kong, eliminating the need for lan...
Sep 2, 2024
Alorica, a customer-service giant based in Irvine, California, has introduced an AI-powered translation tool that allows its representatives to communicate with customers in 200 languages and 75 dialects. This innovation enables, for instance, a Spanish-speaking representative to assist a Cantonese-speaking customer in Hong Kong, eliminating the need for lan...
