Artificial Intelligence to unlock complete contact centre analytics. Summarise, monitor, regulate & strategise your customer engagement channels with powerful conversational analytics.
AI- Insights & Key Moment Identification
The AI-powered feature helps you to comprehend customer needs to fine-tune communication strategies via seamless multilingual transcription, semantic moment capturing and more
Conversation Sentiment Analysis
CallZen’s sophisticated conversation sentiment analysis tool enables empathetic responses, fosters customer satisfaction and loyalty while optimizing your agent performance.
Auto-Compliance Audit
Effortlessly ensure full compliance adherence and performance optimization with CallZen's automated QA and precise Call Scoring, refining interactions for better outcomes
Agent Performance Management
Elevate your team performance with CallZen's advanced coaching & reporting feature to amplify results & motivate agents.
Custom Reports & Analytics
Simplify data visualization with CallZen’s custom interactive dashboards and trend visualization tools for simplifying decision-making and driving business growth exponentially.
Integrations
Streamline operations with CallZen's integration capabilities with enterprise CRMs, emails, and more
