Better Assist is an AI tool designed to enhance customer interactions by automating responses. Users provide data sources in supported formats, including PDFs, DOCs, plain texts, and rich texts, and the tool trains assistants based on these sources.
If the tool cannot find the right information to answer a query, users can specify an alternative course of action. Better Assist includes an optional ticketing system for cases where the AI cannot address customer issues.
This system assigns tickets automatically, and users can track and close these via a dashboard. The tool also allows its users to train their assistants using the responses to these tickets.
Features of Better Assist include API integrations, chat metrics, chat logs, a data-rich analytics dashboard, bot customization, A/B testing capabilities, and UI customization to fit with brand identity.
It also provides a delivery receipt for chat messages and an optional auto-ticket support system. Users can create multiple assistants, introduce varied tests, use metrics, and customize their UI to best fit their needs.
