In the ever-evolving landscape of online businesses, providing exceptional customer service is crucial for success. Re:amaze, an integrated customer service, live chat, and helpdesk platform, is revolutionizing the way companies engage with their customers.
Re:amaze simplifies and enhances customer support by consolidating all communication channels into one seamless helpdesk. The platform combines email, live chat, video call, social media, mobile SMS, VoIP, and push notification conversations, allowing support teams to focus on creating amazing customer experiences. Automated tasks, machine learning, and natural language macros ensure that no customer message slips through the cracks.
Whether you operate one or one hundred storefronts or websites, Re:amaze's full-featured helpdesk enables easy management of customer conversations across multiple businesses. This not only helps you look professional but also maximizes efficiency, streamlining your support operations.
Jeff Newman, Co-Founder and CMO at BuiltBar:
"The difference between what we had before Re:amaze and now has been incredible. Re:amaze has truly reinvented our customer service model, and in amazing ways."
Re:amaze goes beyond traditional customer support by offering modern chat features designed to attract and convert more customers. The platform allows you to send automated and targeted messages using Cues, enhancing customer engagement.
Chat with customers in real-time, even when you're away from your desk. Set customizable office hours and leverage chatbots to handle common questions. With Re:amaze's unique Peek functionality, preview customer messages as they type, ensuring you stay one step ahead.
Olga at Animatron:
"What we love about Re:amaze is the fact that it helps us provide better support to our customers. It's easy to keep track of the conversations that our team is involved in and give timely replies to all the questions. Without Re:amaze, it would be cumbersome to manage all our communication channels."
Re:amaze's live dashboard allows you to monitor customers' browsing activity, shopping data, and geolocation on your site, enabling you to message them directly. Gain valuable customer insights with custom profile data during chat interactions.
Davis at Printful:
"We’ve grown with Re:amaze from just 1 operator to almost 30 now. We joined because of the simplicity and stayed for how they continue to execute on new stuff."
Customizable and branded for your business, Re:amaze offers organized self-service support with rich topics and articles. Embed your FAQ as a Help Site on your domain, inline on your website, within chat, or to power your Re:amaze chatbots.
"Reamaze has fundamentally changed how we interact with our customers and the speed with which we support them. It offers us a central place to track all customer issues and inquiries, and the tight integration with all of our existing systems had us up and running in a matter of minutes."
Re:amaze comes loaded with features to ensure your success, including Cues for proactive engagement, customizable contact forms with dependent fields, satisfaction surveys, automated workflows, quick answers with response templates, tags for organization, customizable roles and permissions, frictionless co-browsing with Peek, team presence indicators, office hours settings, and robust reporting features.
